Ford Rental at John Grose
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Buying a new Car with little experience
With very little experience in buying a new car, I found The John Grose Group very professional. Particularly Matthew Naylor, who looked after me every step of the way. Matt was very knowledgeable, professional and above all really easy to talk to, without any hard selling. From the first time I met Matt, I felt at ease. He explained everything really thoroughly, from my test drive through to my new car hand over. Unfortunately the car took longer to arrive than expected, which wasn’t a problem for me, as I was not in any immediate rush. Matt keep in contact with me throughout the process, happily answering every question I had, no matter how small. He regularly updated me on my car’s progress, right up to the hand over. This delay doesn’t reflect on John Grose Group in any way, who were excellent. It was down to a KIA Manufacturing delay. I am really pleased with my new KIA Sportage, it is as good if not better than my expectations. The day after picking up my new car, I had a minor problem with one of the accessories I had fitted as an extra. This was resolved very quickly, by Matt and the service team, very professionally without an issue. I would highly recommend John Grose to anyone thinking of by a new car. Thank you Tony