Edzell Property Management
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AVOID
Myself and a family member rented a flat from Edzell for over 5 years. So I'd say I'm in a good position to offer some insight into the conduct of them and their owners, the Lovat family, so that others may be fully informed when deciding whether to engage with them. Here is a brief list of some of my experiences of Edzell over those 5 years; 1. On a handful of occasions during our tenancy, the manager of Edzell entered our flat using a duplicate key with no prior notification, something which I believe is illegal. 2. Charged us the full rent for a "Fully Furnished Flat", yet did not provide the full complement of furnishings and white goods stated on the inventory. What Edzell did provide was sub-standard and damaged. IGNORED all attempts at communication about this matter. 3. CALLOUS, IRRESPONSIBLE and NEGLIGENT conduct towards repairs and maintenance. At times we were left with wonky taps that didn't turn water on, door handles that didn't open doors, dangerous black mould in the shower room, large draughty gaps in the window frames etc etc. Our requests to resolve these issues punctually, or at all, were repeatedly IGNORED or disregarded by Edzell. 4. When our washing machine broke down Edzell forced us to do without for FOUR MONTHS under the pretext of "waiting for a spare part". IGNORED all requests to resolve the issue. Meantime, we were forced to hike our clothes, towels etc to a launderette. 5. Edzell repeatedly accommodated tenants who engaged in belligerent anti-social behaviour - pounding, floor-vibrating music throughout the early hours of the morning, three nights per week, for months on end. Edzell IGNORED all our written complaints about this and done absolutely nothing. 6. When we were flooded by the tenant above, with nowhere else to stay, Edzell left us in a sodden flat without electricity for THREE days in winter. NEVER offered alternate accommodation. NEVER repaired the flooding damage despite requests to do so. You may ask why we stayed? Because of our financial situation and health problems, we were unable to leave. Having read the other negative reviews here and elsewhere (all of which I have no doubt are 100% accurate), there seems to be a common theme with Edzell, that being their irresponsible and negligent attitude towards repair and maintenance of their properties, to the detriment of their tenants, and a proven track record for not responding to the concerns of their tenants. And it clearly demonstrates that what is stated on their website about tenants being important to them and quality service, is nothing more a well-spun fable. In summary, Edzell are a horrendous, odious company who caused nothing but stress and hassle, whose sole and utter concern is lining their pockets. As for the family owners, in my experience, rude, dishonest, and unprofessional. If you value your health, time, money, peace of mind, I recommend that you do not under any circumstances rent from them.