Routes Car Rental
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BEWARE - They keep your credit card on file and charge you $1,000s without consent!
BEWARE - Routes requires proof of your own insurance, then forces you to pay up to $40/day for their insurance. This INVALIDATES the insurance you ALREADY HAVE on your credit card, and then you are RESPONSIBLE for a $3,500 deductible for ANY incidents or tiny damages to the car. Then they keep your credit card on file, auto-charge your card for that deductible, and refrain from informing you of the charge until 14+ days afterwards, to make sure it clears and makes it harder for your credit card to get the money back from them. This is borderline fraudulent, it's shocking they get away with it. COME PREPARED - be sure to get proof of your own insurance, which very likely is provided by your credit card, otherwise you will end up owing them money to maintain their cars. They provided me with a jeep with a faulty tire, which exploded on the freeway at 60mph and put my life at risk. Because they forced me to purchase their crummy insurance, my credit card rental insurance (which has $0 deductibe) was cancelled and they auto-charged my card for nearly $2,000 to fix their bad tire and the body damage caused by the blowout. Also, their customer service immediately goes on defensive when you inform them of any incident - and then sets up to protect themselves at any turn, fights you, and provides hardly any information so that you struggle to be prepared with questions coming from the credit card company. HORRIBLE COMPANY. I recommend not using at all, it is not worth the risk!!