Gymshark
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So disappointed! Terrible quality and customer service
I was honestly excited to make my first Gymshark order, but this experience has completely put me off the brand. I bought the Varsity Graphic Oversized Joggers (Black, M), they looked great when they arrived but after just one wash, following exactly the care instructions (cold water, gentle cycle, air dry), they shrank so much that they don’t even fit anymore. I contacted customer support with photos and explained that I followed all the steps they recommend. The replies I got were just copy-paste messages saying the item was “tested before going on sale” and that “shrinking isn’t a manufacturing fault.” There was no real conversation, no attempt to help, not even basic empathy. This shows how much they acknowledge the weak quality of their products and the lack of interest on clients satisfaction. They are a brand that lives based on investing in adds and over price tags.