Easy Live Auction
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Horrible auctioneers protected by…
Horrible auctioneers protected by spineless customer service. First the auction houses take ages to reply after payment. One auction house (Sheffield gallery) was also lax in sorting our shipping. Mixed up it's payment. Upon offering to wait to sort out the transaction with the bank or cancellation altogether, they place a unilateral block and demand me to use credit card instead. I state my dissatisfaction at their behaviour and pause everything till an apology is offered as at no step did I state non-payment. First they throw me the non-sense that I am legally bound to buy but then they cancel the sale when they see I am not budging without apology (it was just one small cheap lot, I am sure they were making a statement). They had dug their heels as did I. They spam my inbox when I clearly asked them that I will not entertain any communication without express apology first. I take the matter to easylive out of contempt to ask them to cease and desist and help me recover my goods and remove the block for the auction house's misdemeanor. I had sent the screenshots of the mail trail. But then they stall saying that they would prefer I forward the mail string to them instead (strange? As the screenshots clearly showed the time stamps and sequence). Then they have the gall to tell me that I apologise and offer to pay something more as a goodwill gesture. I lost my mind and clarified the situation again. They then abruptly close the case without either removing the block or any other solution despite my multiple offers to help resolve the situation. They give no explanation and only promise me to send a cease and desist email which they clearly didn't as the auction house had again mailed to me just to irritate and surmonize. I have run out of patience. This was a waste of time, money and mental peace. A bunch of egotistical thieves run amok without accountability. They will never get another pound from me and I would suggest you to be wary with parting with yours for this lot