remedyliquor.com
Read all reviews for remedyliquor.com →
Disappointed by Lack of Response and Unsecured Packaging
I had high expectations from Remedy Liquor as a long-time customer, but my recent experience has been extremely disappointing. I ordered a collectible, high-value bottle priced at $250 and even paid a 15% markup for their "package protection" to ensure it would arrive safely. However, when the package arrived, the bottle’s seal was broken, raising serious concerns about its authenticity, integrity, and whether it had been tampered with. I immediately contacted Remedy Liquor with photos of the damaged product, requesting a replacement or resolution. Not only did they fail to respond to multiple follow-ups, but when I referred to the package protection, they stated that the protection doesn’t cover this kind of issue. This makes their so-called "protection" fee feel like an unnecessary and misleading expense. To make matters worse, the same product is now listed on their website for $180. This highlights that resolving the issue would have been a minimal cost to them, but they chose to ignore a loyal customer. For anyone considering purchasing collectible or expensive items from Remedy Liquor, I strongly recommend thinking twice. The lack of proper packaging, accountability, and customer support makes this a risky choice. Paying extra for package protection is pointless if it doesn’t even cover issues like this. I will be filing a complaint with the Better Business Bureau (BBB) and have already disputed the charge with my credit card company. A business that fails to stand by its promises and ignores legitimate customer concerns does not deserve the trust of its clientele. Proceed with caution, especially for high-value purchases.