Tomato Energy
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Tomato really need to get their act…
Tomato really need to get their act together. When I first spoke to them, I was promised the world, but the reality is somewhat different! It started with the transfer and has gone downhill ever since! I've made 6 calls to them so far, and lodged a complaint, to no avail. Can't fault the politeness of the long suffering staff, but nothing ever happens, despite endless assurances. No follow ups, no returned calls, no email replies, NOTHING. I've even cancelled my direct debit to see if that triggered a response - NOPE! I'm really not surprised that OFGEM are on their tail. The only positive - their unit price is good and I have a 12 month fix, provided they don't go belly up, of course! It's such a shame as my initial call was very promising. Come on Tomato, sort yourselves out.