Holland America Line
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DIETARY ALLERGY - DON'T TRAVEL WITH HAL
We travelled on The Oosterdam in August 2024. A member of our travel party has Coeliac Disease and cannot eat Gluten. We were assured when booking that they would not get a compromised dining experience and that every care would be taken. WHAT A LOAD OF RUBBISH! The GF meal options were minimal, the food labelling is almost non existent, and foods containing Gluten were left every evening in their cabin. We would ask staff for food choice guidance, and were never confident that their answers were correct. Sadly our party member must have eaten something that contained Gluten on the ship, as she was ill for two days. We did complain on the ship, and were told to raise our complaint with our travel agent. We did, as soon as we returned home. They have been contacting HAL almost every other week and now almost 5 months later we are still waiting! Why should passengers who cannot experience a full dining experience have to pay a full price fare? More importantly I wanted to write this review so that other passengers considering HAL who have dietary allergies or requirements DO NOT GO NEAR THEM!!!