Intuit Mailchimp
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If I could leave 0 stars
If I could leave 0 stars, I would. I was a prospect customer and was inquiring about Mailchimp's services in their premium package. I called and a Pedro answered the call. His customer service was horrible and told me the answer's to my question's were easily attainable on their website and wouldn't answer my questions. I informed him if they were, I wouldn't be on the phone with him confirming that information. I asked to speak with someone that could answer my questions and he wanted information about my company size, number of contacts, and asked what industry my company was in. I answered and asked what this information had to do with my question about their product. He then directed me to google and to find my information on there if I wasn't comfortable answering his questions. This rep could not deviate from his script to actually provide true customer service and just lost a prospect looking to purchase a membership for next year. Mailchimp please do better. This experience was horrible and I will be warning other colleagues and businesses from engaging with your level and lack of service. Any prospect is going to want to know about your product without being sold to or data farmed just to speak to someone qualified in your office. Stop making the customer journey so difficult, or continue and have it reflect in your numbers.