Great Jones Property Management
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Worst property management company
When I considered switching management of my townhouse to Great Jones, I checked reviews and at that time I saw a lot of negative reviews from tenants but not from landlords so I decided to give this company a try. Big mistake! You can reach the regional manager directly only before you sign the contract. After that you need to leave any inquiry or request to general support email and you could receive a response in a few days or never. This company uses the cheapest contractors to do any repair which means no quality or warranty. AC was repaired 4 times within 18 months by different companies under Great Jones supervision and I was charged again and again. Nobody cared to get condo association permission to do the job so it cost more than $3000 to pay through Great Jones to these AC companies and then more than $2000 to redo everything again according to condo association requirements. GJ interested tenants not paying on time so they could charge a late fee which they kept and which exceeded the monthly management fee, then delay payment to the owner by 2 months. After tenants leave, Great Jones requested to do repairs to make my condo "livable" again so they can list it for rent. Estimate was more than $4000. They used a security deposit to pay for last month's rent, so any damage caused by tenants was not covered. Cleaning, repainting all walls, cleaning/ replacing carpet, buying new washer and dryer as tenants took my old washer and dryer away, plumbing repair, countertop replacement, blinds, door stops, etc. Everything was destroyed by tenants and they paid nothing. Great Jones decided that it is much easier to charge owner than tenants as they already left. Great Jones never did walk through to record the existing condition of the condo when the contract was signed, so there was no way to prove what damage was done by tenants. There was no way to reach anybody from Great Jones directly. I got a local phone number but it always forwarded to voicemail, and I needed to wait days to get any return calls. Even if local property manager Alex Varcheski promised me some money for repair and missing washer and dryer, I never got it. After all repairs were done, GJ agreed to list my property for rent but with conditions to reduce price by 2% for every week on the market, so if they were not able to rent my townhouse within a month, lease would go down by 8%, and this reduction was not negotiable. I would highly advise against getting any business with Great Jones. This is the worst property management company.