WH
White Fox Boutique
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Shocking Customer Experience
Terrible customer service. I wish I had read trust pilot reviews before hand as I would never have purchased. Item arrived damaged, a big stain on the front which could be seen through the wrapping. I contacted customer service and provided photos. My return was approved but it then took a week to receive a QR code for return, and now I am not being refunded the full amount. Customer service agents send back generic responses and don’t answer any of my questions. Every response from White Fox on here says ‘we are sorry’ ‘we understand your frustration’ so why are you not doing something to improve that? Simple changes could make a big difference. This is my first and last purchase from White Fox.