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Great after-sales service. Waste of money, very poor quality, expensive and not worth the money.
EDIT: This was initially a 1 star review but once it was seen by the company, they were very quick to act and provide a refund. Their representative, JD, has been very thorough and taken ownership of the situation. Still disappointed in the product but the after-sales care, for us, exceeded our expectations. INITIAL REVIEW: My husband saw the mini aircon units and thought they would be a good idea, with summer coming, so he ordered 5. They arrived fairly promptly but we were disappointed in the quality. We have only tried to use one with it being so pathetic and useless, the rest are sitting, unopened, and unused. They were sold from a .com.au website yet they appeared on our credit card as overseas, which added on a transaction fee as well. There is also the additional VIP charge of $29.95 which he says he did not sign up for. We would like to return 3 of these for a full refund as well as a refund of the VIP charge. If you would like further information, such as date purchased and email address purchased from, I await your contact via this thread with details. I did not waste my time contacting direct as, looking at all these poor reviews, that is a futile activity. Definitely would not purchase from this company again.