Celebrity Cruises
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Customer service is very poor nowadays …
I have been on quite a few cruises most of them either with celebrity or Princess. I am due to go on a cruise later this month and have called Celebrity customer services 3 times to try and get some help with a booking. The level of customer service since my earlier cruises seems to have dropped dramatically. Before it was a pleasure to deal with Celebrity and you left feeling valued and your business appreciated. The level of customer service now is poor and if they can get off the hook in helping you or not making any changes then that’s what they seem to do. It’s excuse after excuse that they can’t contact this department or that department and you have to wait until you are boarding to make any requests or link bookings. I am wondering if they are partnered with British airways who also seem to be a poor imitation of the company they once were. Top tip - give Princess a try instead of Celebrity