GMS Medical
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Customer Service Is On Point - Excellent!
I tried going through my insurance previously to cover my CPAP costs but after 3 weeks of no sleep (my other one died), I was desperate for an immediate solution. We live 4 hours away from GMS Medical but were already heading in that direction, so we made a call. The gentleman that assisted us was AMAZING (I believe he was the owner/manager) and he got a new machine ready for us in a matter of a couple days. Because we were driving such a distance, we weren't sure when we'd arrive. He was super helpful letting us know when we could come by (even on a Saturday) and was nothing but pleasant. My machine is working great, but the gem of the experience is centered around genuine customer service. He was understanding of our sense of urgency and was purely kind and professional. I will 100% continue to support this company!