Ecoplex Energy
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I initially would have given them a 4…
I initially would have given them a 4 or even 5 star for the installation, but the aftercare has been miserable. System installed last May so only in the winter did things get interesting. System wasn't setup to charge at night on the lowest rate. I enquired and was sent a you tube video of some random guy doing a DIY on the inverter settings. Anyway I got it working eventually but my bills were coming in very high and certainly not tallying with what the Solis app was telling me. So after eventually getting them to send an engineer down to take a look (he agreed with me that the system was pulling from the grid when it should be pulling from the batteries) I thought good now they can see and will get it sorted. Not so. Numerous emails since, with the poor tech support guy who could only keep passing it on to his supervisor, and then with another tech operator who got Solis to "upgrade the firmware", I'm still in the same position. I've sent on screen shots showing the system pulling from the grid when the batteries have loads of capacity and I'm generating electricity. Crazy. The engineer has now stopped replying to me. This has been going on for months now. There doesn't seem to be anyone in charge at Ecoplex. No accountability.