Lauren

Oct 5, 2022

I received an order which had a…

I received an order which had a missing item. I of course contacted the “customer support” I firstly done this via live chat. Long story short I spoke to a adviser I was told to wait 1-2 days for investigation(which was fine). Then two and half almost 3 days later I get a response telling me they want my phone number to call me, which I emailed back instantly (within half hour of initial email from them). Still haven’t had a response two days later now, then to add I emailed again asking them for their number, as it would be easier for me to call and get this resolved asap (than the alternative waiting on them). I contacted them again via live chat earlier to ask what’s going on and was told to wait a further 1-2 days because they have “many queries”. One could argue if you have many queries and (were knowledgeable to know and tell me that) you shouldn’t have LIED and said 1-2 days to start with to then go on and say another 1-2 after 3-4 not 1-2. So in total I waited the first 2 days(almost 3) plus another two and now I’m being told to wait 1-2 again? For what? Good customer service maybe? I asked for a number on live chat and person I spoke to just told me they’d tell me to wait another 1-2 days! One of the worst experiences ordering online…I’ll just buy my lulus second hand now as Lululemon UK are trash. They’re the ones in wrong and yet here I am chasing this up whilst they take however long they want to respond…I bet those “queries” are alot of complaints no doubt. Also when I asked why they lied about 1-2 days initially to Make me wait another 1-2(after already waiting 2/3 days and today so 4 days plus another 1-2!) as I mean it is and was a blatant lie they ended the live chat rather than admitting fault and explaining why they lied. Nevertheless I wouldn’t recommend using this company…even if they do have good products, for they have of the worst customer service ever.