Cityrez Estate Agent Ltd
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We have lived in a property that they rent
We have lived in a property that they manage for almost two years and they have failed to addressed various issues including a severe mice infestation which they felt they had nothing to do with until we had to call environmental health and get the holes in the brick walls blocked ourselves , at our own cost, as I am pregnant and we have a young child and we couldn't wait to be fobbed any longer! We have a long list of issues outstanding, including a heavy chandelier which doesn't appear to be safely secured and could fall off and impaled on of us at any point. Last month we were given notice that the Landlord wants his property back which is absolutely fine, but now the agency is basically making threats that we have to use the cleaning company that THEY recommend or if there are any issues with the cleaning they will take the money off the deposit. I am absolutely disgusted and baffled that they would even resort to make such threats as having always paid the rent on time, and having worked in the industry myself in the past, I know rightly that we only need to hand the property back in the same condition it was given to us initially minus wear and tear. Should they wish to claim otherwise, I am more than happy to take my dispute to the deposit scheme as and when! As a tenant, I would stay clear of this agency just for the sheer amount of unnecessary stress and their basic lack of understanding of how basic renting laws work. As a landlord, I would stay clear of this agency as they have little regard for your property and I have no doubt will take a massive percentage of your monthly rent whilst disrepecting good tenants off and not taking care of your property.