Water Babies
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Terrible experience
I wanted to try water babies with my 3 month old so I gave them a call. Unfortunately you have to pay for 8 lessons in advance to try it out. Whilst signing up they also take your bank details for direct debits, and made out to me that this was a must and part of their process. I went along with it hoping that we'd enjoy it, despite it being very expensive in my opinion. Our first 2 lessons were cancelled. He was 4 months when we started. I wasn't warned that he'd be dunked under the water on the first lesson. He didn't like it very much but wasn't too upset. The next lesson he cried and hated it. Then the next 2 lessons were again cancelled. The next lesson we went to he got upset again and got out half way through. I must say the teacher we had was lovely. But the whole company just seem to be only interested in money grabbing. I called them and said that I didn't want to continue after the 8 sessions and wanted a refund for the lessons that had been cancelled. I was told I could only have them credited. I knew this wasn't right and researched consumer rights. After several emails they reluctantly agreed to refund me for the 3 cancelled lessons. There were further cancellations after this. We only actually attended 3 out of 8. I did manage to get refunded for 4 in the end. I think my son may have got used to the classes if they were consistent but the continuous cancellations really didn't help. I did not like how unhelpful they were when it came to me requesting a refund. The pool was cold and the changing rooms weren't great. I wouldn't recommend water babies and I would not attend with any future babies. We get more out of swimming weekly at a local leisure centre at a fraction of the price!