Kick Health
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Uses deceptive bait and switch practices
This company uses deceptive bait and switch practices to sell their service. They clearly advertise $49 doctor visit on their homepage, but then charge you $59 at checkout after the assessment is complete. I contacted the CEO who said they recently updated their prices. I asked for a price adjustment since this is not the price advertised, but he refused. I contacted customer service multiple times and have been ghosted. I gave the company numerous attempts to rectify the issue without resolution before leaving this review. They have yet to "update their new price" on the website. The product works fine, but I would advise using another provider. I notice Kick Health is leaving snarky responses to 1 star reviews while claiming they don't "ghost" when they are CLEARLY doing just that! Can we say *gaslighting*? Why not rather provide your customers with responses from the jump so you don't have to spend your time doing damage control by responding (poorly) to so many 1 star reviews? I am happy to provide the transcript of my emails if I get any pushback from the company. The only reason there are 5 star reviews is because its an effective drug. EDIT*** To Kick Health: I corresponded directly with the founder (or someone claiming to be him) via email before posting this review. He explained that the prices had recently changed but had not yet been updated on the homepage. However, the wording on the homepage is misleading. Despite initially admitting to the "price change," the founder then attempted to backpedal by claiming that the $49 fee was for follow-up visits. In reality, the fine print indicates that this fee is for the "intake" appointment, implying it is for first-time patients, not follow-ups. It is disappointing that your company and its representatives are unwilling to acknowledge their mistake and have instead chosen to mislead and gaslight customers. Instead of correcting the fine print for future customers and addressing the grievances of those who have had a negative experience, your approach has been evasive and unhelpful.