Pure Electric UK
View company profile →
Terrible customer service no…
Terrible customer service no information about anything. sent my scooter back to my house with no info about what had been repaired. Had to email and ask what was wrong with it and what had been fixed. They sent it back to me but no email or text to say it was on its way or a tracking number. No information at all so DPD delivered it when no one was in they just left it on the doorstep anyone could have stolen it. Like it appeared by magic. Had a massive hole in the box was left upright on its end I'm surprised it worked when i unpackaged it. Had no idea it was even in the postal system. Worst company ever was under warranty but i wish i had taken it to an independent shop to get it fixed and paid for the repair would have been done in an hour. Took 3 weeks to get it fixed with pure. The stress it caused was ridiculous. Terrible terrible service would not recommended to anyone. The reply is about them saying it was getting sent back at some point in a text message and that the info of the delivery times and date would be sent which i never got so was shipped with no info!!!! The scooter needed a box to be sent to me which i requested on the 28 may it was 3 weeks by the time i got it returned to me fixed. If you hadn’t closed all the shops it would have been a simple nip to the shop to get it fixed. When i asked on the phone why shops had shut and how inconvenient this was i got no reply not a word was said about it just changed the subject. The customer service is terrible. So pures reply is a load of rubbish! Its a terrible company with terrible staff.