TU
TurnKey Vacation Rentals
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If Turnkey looks back to their August…
If Turnkey looks back to their August reply to me about no refund, they said they would look into my issue of no refund. Over 2 months later, nothing. Do not believe them about their refund policy! TV for VRBO who passed the reservation on to Turnkey says refund if vacation must be cancelled. The paper work we got from Turnkey said that we would get a 90% refund minus the service fee (VRBO fee). We received nothing, and the property we booked appears to be rented for the period we had booked. Double dipping, and I bet the property owner didn’t benefit from it. STAY AWAY if you have any doubts about cancelling.