National Car-rentals
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Undriveable vehicle
Needed a truck to tow a trailer with horses. I phoned national and asked if they had a ford ranger or similar they had a Toyota hilux which would have been fine. I booked it for a week. What was delivered was a 10 year old Mitsubishi l200 that looked like it had been in a banger race. I accepted it as I had to get a horse to a vet the next morning. When driving it the engine speed kept varying with no relation to road speed, I used it to do my vet trip but as the engine problems were getting worse did not use it again. I also noticed the day after that one of the tyres was illegal , completely bald on outer rim for way more than 1/3 of the width. I emailed them informing them of the problems and telling them that they could pick it up as it was not driveable. They said that they would get it back to garage and let me know of outcome. When they finally did pick it up there was a huge oil slick over my driveway. I emailed them again informing them of oil leak and they said they would get back to me. I left it a week for them to inspect vehicle, then asked for a partial refund to cover the days that I was unable to use it. They have not replied. £780 for a weeks rental was expensive but £780 for a car that I was only able to use once and had to pay to get drive cleaned is abysmal.