Lloyds Bank Insurance
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If there's actual fraud or identity…
If there's actual fraud or identity theft going on these people will ignore it or tell you it's probably that you've forgotten you're subscribed to something that you know for a fact you're not subscribed to and won't listen to your protestations. And then inevitably you have to ring them the next day when there's payments to a casino coming out of your account to tell them the thing you were certain was happening but Lloyds Fraud wouldn't believe you on was actually happening. But god forbid I try and transfer some money from one account to another or set up faster payment to make my life easier. Then it's blocked and I have to ring Lloyds Fraud line and have them talk down to me about things I already know about, waste my time further and then tell me the issue is resolved now and to try again. And I'll try again and without fail the same damn thing will happen again! I'm so sick of it. I just want to do my banking in peace but everything is now encumbered with the caveat of will doing anything incur the tedious ire of Lloyds Fraud Line?! Actually it's baffling that Lloyds is still a successful bank. When you use other Banks apps and see what features they've introduced to make things more convenient and better for their customers. Features like if I'm transferring money the total left in the account I'm transferring from updating in real time. Lloyds has nothing like that! All they focus on is penalising people for trying to do any banking because apparently trying to transfer £250 or above triggers the Lloyds Fraud team. Pathetic. I've initiated an account switch from Lloyds to a better bank and I can't wait to be done with Lloyds. For years I've dealt with their nonsense. Oh and they only just introduced light and dark background in their app. And it's not even available across the whole app. And this is long after every other banking app introduced this. Again Lloyds are more focused on accusing everyone who uses them of fraud.