lululemon.uk
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Rude customer service and decline in quality
Contacted customer services via chat who directed me to fill in a form and provide pictures of a pair of Wunder train leggings that I had only worn for the second time in the gym. I was on the hip adductor machine when I saw a hole slowly form around my knee area. I was absolutely mortified. I pay to go to a luxury gym and having a hole randomly appear on my knee during a busy time of day is shameful. I contacted lululemon with regards to a repair or replacement and the rude response I received was “Our gear is designed to support you through your favourite adventures, but accidents can happen and our technical fabrics aren't indestructible, and we won't be initiating a return” I definitely will not be purchasing from these scammers again. When I first started buying from lululemon the quality and service was second to none. I literally own sports bras, tops, jackets, gilets, leggings, shorts, tennis wear, socks, headbands and other accessories. I stayed loyal despite the horrid piling on the new fabrics for align/ yoga wear. I am now switching over to sweaty betty and skims.