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Nikeeta was very understanding and empathetic of my concerns. Has helped raise my return and I hope the rest of the Kalki team can follow suit & ensure the process & refund is processed efficiently too.
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Absolutely pathetic! Placed an online order 11 days back- it was shipped and returned to source in error by their courier service. I have been chasing everyday past 1 week for it to be reshipped and everyday they tell me it’ll be done in 24hrs and today they say just order a new one!!! Without any refund or anything, they expect me to just place another order…. And they have no clue on the reshipment. So fed up. Reply to your reply: It’s been 48hrs and still NOTHING HAS BEEN DONE!