Meawls

Jun 24, 2025

SHOP IN PERSON ... ONLY

First time customer, who unfortunately fell for the marketing and didn't check recent reviews! Pretty good website and ordering was easy. That's the only good bit. Items took 5 business days to arrive despite us having overnight mail from their location. Packaging was appalling - 2 of the 3 clothing items had no packaging at all ... just chucked into a thin plastic mailing bag which had a couple of decent holes poked into it by the time we received it. But worst of all ... their sizing chart. I truly wish I'd never looked at it. We have been the same sizes for many years, but looking at the measurements on the chart we had to go down up to 4 sizes in 1 case, or we'd be wearing stuff dragging on the floor behind us. When we receive the gear we couldn't even get the fastenings to meet each other, let alone do them up. Had we have ordered what we know our sizes to be it's likely we would have been fine. This is INEXCUSABLE when you run a mail order service. Either make your chart accurate, or remove it. We emailed them expecting them to send replacements pending our return of the gear - as more reputable retailers have done for us in the past, but 4 days later we got a 1 sentence disinterested response telling us to fill out a return form to begin the process. God only knows how long this "process" will take, but based on the recent reviews of others ... it'll be a while. If at all. Let's remember this issue was 100% caused by a hopelessly inaccurate sizing chart after all. But no ... we are going to travel there to the store at our cost and will not leave until we have gear that fits ... which will likely be the sizes we know we are! We are not interested in paying our return postage, and likely their return postage as well, and can't risk another 5 business day delay (after the one day that our forward postage will take) and damage from inadequate packaging again. Given the several poor factors at play here this seems to be a business best avoided. This will be our last interaction with Shark Leathers. And a word of warning for mail orderers ... disregard the sizing chart. Order the size you know you are. Assuming you want to deal with this lot at all ... EDITED: Originally this review was given one star. This rating STILL STANDS for the online ordering/size chart experience. However when we finally visited the store we're compelled to adjust the score upwards. The staff were absolutely lovely, and had one of the most delightful little babies we've ever seen. Moral of the story ... SHOP IN PERSON. And yes, one of our items required a step up FOUR SIZES to fit ... confirming again that their sizing chart is made-up nonsense. Also there is zero care/washing instructions, country of manufacture or fabric type label on 2 of our "protective" flannel shirts ... which I was under the impression was at the very least an expected protocol in Australia. No guidance on the website either. These are advertised as having "Kevlar" lining, but since part of the licensing arrangements of Kevlar gear is that labelling must specify the inclusion of the product and its trademark, I have very serious concerns about the authenticity of this. I'd just LOVE the folks from ACL to scrutinise this business ...