TurnKey Vacation Rentals
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Turnkey is a SCAM
As everyone is aware of the Caldor fires going on, reaching towards south lake Tahoe, evacuations are starting to occur. I booked a cabin for Labor Day weekend for my friends wedding crew and after watching the news updates, it’s not looking promising. I contacted Turnkey Vacation Rentals 2 weeks prior to our arrival date seeking options on a refund with the unforeseeable future if we are unable to get to the cabin safely.. The company basically gave me an “oh well” attitude after speaking with two representatives on the phone. They didn’t discuss any options with me nor showed any sympathy. They informed me that since we did not purchase “travelers insurance”, refunds are not available. Which that was never offered to me prior to booking! If highway 50 is blocked off and the air quality is HAZARDOUS with smoke filling the air so bad that you can’t even see far out onto the roads, how do we not qualify with a refund given that services this company CANNOT provide to us? After reading all the other sad/horrific reviews on here with the same current situations, it’s very clear this company does not care about our safety nor providing any customer service. I will never book with Turnkey Vacation Rentals again.