TH
The Underfloor Heating Store
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Wrong items rcv'd - not great customer service (but think it was down to busy xmas period)
Ordered online and received in good time. However all items were wrong. Ordered 2 bags of cream grout and received ivory. ordered 2 tubes of silicone and received 2 bags of different grout. reported via the website returns and called and received no call back or email. was on hold for over 1/2 hr each time and finally managed to speak to someone. The lady told me i should have sent an email to her department (quite rudely) and not to the services department (as advised by their sales team)! seems that they may be under a lot of pressure and seemed disorganized. On teh plus side they did finally admi tot getting the order wrong and are sending out the correct items (finally)