Reliable Education
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EXTREMELY POOR CUSTOMER EXPERIENCE, PLEASE BE AWARE
I have a few things to say. I regret to have joined Reliable Education based on their propaganda they used in and out and I believe it is not what they really entail for their customers and their customer support is not up to standards. Shortly after I joined reliable education I became a single dad. After several attempts trying to finish up the first module more and more commitments appeared in front of me which made me come to the realisation that I will not able to complete the course due to my extreme change of circumstances I reached out to Reliable Education to discuss refund options and I explained the situation that I am currently at is not easy at all, I wanted to come to an agreement to at least get charged a percentage of what I've paid and get the remaining refunded just to be fair I was not asking for something out of the extraordinary. But I was not able to get any assistance and was just pushed back several times by their customer support and my case was not escalated at all, they showed no empathy nor sympathy towards my situation as a single dad going through financial hardship and struggling throughout this pandemic, hey had no intentions of helping out or even to get a different opinion of someone from a different field. I was happy at first when I first signed up because they were very supportive throughout the sign up process but when it came to customer support and resolution they were zero to none I believe a business as reputable as this should not be carrying themselves out like that and push their customers away with no resolution or even the slightest of empathy. they did not follow suit or try to remedy my situation. I've barely watched a module and they can see that I have not been able to use the course for all this time and they did not care about it and just decided not to help me any further and leave me dead in the water with no replies to my emails, and bringing up excuses like, we are extremely busy or we are getting things ready for a summit that is why we haven't replied to you in weeks. Who says that to customers, obviously the businesses who don't really care about their customers at all. I find this utterly sad and disappointing