China Airlines
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Lack of resolution
Playing dumb is the norm it seems. I found if you're not Taiwanese or Chinese, your emails will be likely be ignored or unanswered. Rather, it's the norm to receive scripted canned responses similar to a bot. Good luck in trying to get anything in writing from China (Taiwan) Airlines. When calling telephone support in Los Angeles or Vancouver, you get some decent assistance but it's quite limited. You're redirected to contact China Airlines advanced customer support which isn't so easy to find on their website. There's quite a bit of gaslighting and avoidance with them. Your issue is unlikely to be resolved. Unfortunately, positive reviews online in my experience seem to be from shills or those affiliated with the CA. Options flying direct from the Americas to TPE are limited. But make no mistake, I don't recommend this airline.