Culligan Consumer Products Ireland Ltd
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A saga of incompetence
The technician did not call at the agreed time. I got no notification that there was some problem which prevented Ryan from calling despite texting him twice. I was forced to stay at home waiting for him and he didn't show. This caused additional complications as my husband was due to get out of hospital and I had to get someone else to collect him and bring him home. To make matters worse I received an email from Culligan on the 29th August - the day arranged for the visit - with a request for payment for the technician's visit which had not occurred. I should not be receiving any request for payment as I have a long-standing direct debit in place. My dealings with Culligan have been fraught with difficulties. I had originally arranged (by phone) for the technician's visit for Monday 18th August. I received no communication re that visit and, needless to say, no technician turned up. When I attemped to communicate by phone (on the 19th I think) with Culligan I was in a queue of 4. This finally got to being next in line and when it was my turn I was told to leave a message, which I did. There was no response to this. I tried again the following day for the same thing to happen. Neither message was replied to. I then sent an email which, to date, has not been replied to. I finally got a person on the 25th I think and the appointment was made for Friday 29th. And so the saga continues!