Great Jones Property Management
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Please save yourself the stress. Look into legal help
I wish I could give it less stars. I have NEVER in my life had to experience a property management company like this. I stayed in my home for 1 year and did not run into any issues until December 2022. My original lease ended Feb 1, 2023. They advised of a non-renewal which was likely due to selling of the home. They shut my water off and tried to blame my next-door neighbor and disregarded the work order all together. I was without water a little over a week. While in the process of working with the City of Jacksonville, I decided to reach out one last time to get this issue resolved because it was going to turn into a legal matter. I then get a response from a rep (Hope) who looked into the matter and told me the reason of the water being off was NOT because of my neighbor and that they were going to look into it. They ended up turning the water on. I moved out and into my new home with another company of course. I filled the move out form prior to me moving. I received an email on 2/27/2023 asking for my new address to send me the owed security deposit and I had 48hrs to respond (remind you, I already provided this before moving out) I responded back to their email that EXACT same day. I have never heard anything back. It's now 3/13/2023 and I've sent over 14-20 emails and they NEVER respond. I'm under the impression they are now moving shady. This is the last thing I want to get so that I can finally leave what this property has caused behind me. My best advise that I can give to anyone that is planning, or in the process of dealing with this company. 1) PLEASE UNDERSTAND YOUR RIGHTS AS A TENANT 2) PLEASE KEEP ALL DOCUMENTATION AND HAVE A PAPER TRAIL 3) PLEASE PLEASE PLEASE PLEASE!!!! GO TO THE CITY OF JACKSONVILLE, OR WHOEMEVER FOR YOUR LEGAL MATTERS! THIS PLACE IS ON THE RADAR! 4) READ REVIEWS, I DID NOT LOOK UNTIL I WAS ALREADY KNEE-DEEP DEALING WITH THEIR CRAP AND LAST 5) DO NOT GO THROUGH THEM PERIOD! IF YOU DO LIKE I SAID KEEP A HEAVY PAPER TRAIL. TAKE THINGS THE LEGAL WAY IF YOU NEED TO AND TRUST ME, SOMETHINGS YOU ARE GOING TO HAVE TO DO NOT DESTROY YOUR PEACE OF MIND DEALING WITH THEM. I MOVED OUT 1/31/2023 WENT THROUGH THE 30 DAY PROCESS OF THEM DOING FINAL INSPECTION AND SENDING ME AN EMAIL OF ALL DETAILS OF AND THE BALANCE OF MY SECURITY DEPOSIT THAT IS TO COME BACK TO ME, I STILL HAVE NOT RECEIVED ANYTHING NOW MY BIGGEST FEAR IS THAT IM GOING TO HAVE TO YET AGAIN STRESS AND FIGHT JUST FOR THINGS TO BE HANDLED THE RIGHT WAY. THEIR MORAL OF CHARACTER IS OUT OF THE EQUATION