Tuni M

Jul 16, 2021

Marsh and Parson Barnes terrible agents…

Marsh and Parson Barnes terrible agents worst ever experience never again. I found a flat from them and then we did all the legal and paper works, we paid our deposit and the next day she call me saying that the landlord back out, so I ask her to refund the money she told me it will take 5 working days I said ok. She offer me another (not even online) same we we're about to start the paper works because the landlord accept our offer, she call me again saying the the flat happens to be the landlord has a outstanding legal matters to be dealt before it cannot be rented. So this is 1 week past already since they told me it will take 5 working days for the refund, I ask her where is my refund she said its been process today, I was surprise what happen to the last 7 days? I let it go counted for another 5 working days call them and then she and her manager telling in couple of days, I told them I will take it further if they refund my money the next day and funny because they still have guts to offer me another flat which out of our budget, I kept thinking maybe they don't want to refund my money and keep it to them? and also they never answer my emails they only call. I cannot put an offer to other agents because they dont refund my money. It took me two weeks to refund my money with thousands of emails from me (never answered) and lots of calls (from them). I was about to call the police, I already went to citizen advice website to report but never get answer. I was about to call the police the next day finally they paid after two weeks. I was just afraid because we have 1 year old child and not enough time to look for a place to move in. *note I don't mention the agent and her mangers name because I dont want them to loose their job I just want them to learn and respect, put their feet on their clients shoes. Saying sorry wont work if you dont do your job properly. Specially if its about money because all of us working hard to earn it.