Wessex Water
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Amazing Customer Service
I arrived home to find a very high water bill and called Wessex Water for help. The lady at the end of the phone, Leanne Dickinson (I think), was so kind and empathic. She calmed me down and fully explained all the options to me. I cannot thank her enough for her kindness and calmness - I did cry, but she was so kind and helped me immensely. I cannot recommend her customer service skills enough. Whilst I am still working to resolve my billing issue, I am eternally grateful for the patience and understanding she gave. She made a very stressful situation much more manageable - thank you! Paula x