KA
KALKI Fashion
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Working against UK consumer rights
Awful customer service - they state all over the website the they offer “easy returns” this is untrue. I have been trying to arrange a return for a necklace I received broken- they have taken nearly 2 weeks to “investigate” sent me a video of them packing the necklace and said they will not be able to do anything as when they packed it it wasn’t damaged. It’s actually a scam - they don’t adhere to UK consumer rights. It’s exhausting, I’ve paid £100 for a necklace that was delivered broken - I reported it the day after I received and they just keep saying they can’t offer me a refund. DO NOT ORDER FROM THEM Even returns for non damaged items attract a return postage cost of nearly £40!!!!