Hilton Car Supermarket
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They will ignore you..
I purchased a car from Hilton at the end of July and gave them my previous vehicle for part ex. The service inside the dealership when you're buying is nice enough, although they can be slow and leave you waiting at times but this didn't bother me too much as they were busy. I didn't have my full V5 when handing over my vehicle for part ex (as I had only just taken off my private plate) so they took a £200 REFUNDABLE deposit from me to ensure they will receive the V5. I asked Ali to provide an email that states I will be refunded this amount upon them receiving my V5. Once I received the full V5 in the post, I registered it as sold to trade (as the DVLA insists you must do) and put down all their details so the new V5 would be sent to them. After calling up and speaking with Riley, he informed me that they would've received it by now (and I can see that my previous vehicle has been listed and since sold). Riley told me to email finance explaining the situation and with my bank details, then they will give me my refund. After sending 4 emails and 2.5 weeks of no responses, I am forced to leave a bad review. This experience of trying to get my refund has put a damper on my whole experience with this company. All I'm asking for is my money back that I was told I will receive.