LaNedra Manning

Dec 13, 2022

This company is unprofessional

This company is shady and unprofessional, it seems that every time a person has issues they have to wait on hold for ever over 45 minutes to 2 hours at a time. They lie to the tenants about issues going on with their homes and their portals when time to pay the rent. In July 2022 I noticed the system was incorrect with the payment for my when I bought this to there attention, I was told no it is correct you owe $176, I informed them again my rent is $1250 each month and I pay that so their system would not take the $1250 it only took the $176, two days later they tell me you are being charged a late fee how is that possible I paid on time. debate yet again with their staff, the system then allowed me to submit the remaining balance of $1074 they in return sent the funds back to me even after I asked them not to do so. Now in November 2022 they people (this is nice considering what I truly want to say) Oh you owe us money $1074 from the error which you system and you caused this entire time, I receive a set income period there is no extra money, so please understand you screwed up on your end and you wait 5 and half months later to try and correct the problem. Now we in December 12, 2022 and because I still only get what I get for funds you tell me I have 3 days to pay you because I VIOLATED OR FAILED to perform my terms, no you all violated me and failed to listen the first time, you prolonged the process and now you want to play a game one the phone by not answering or keeping people on hold. Let's see who has ever been given a 3 day notice to surrender the premises, always seen 30 days not 3? Darwin's Home property management very unprofessional and unethical especially since the only thing they have a problem with me is I am RIGHT and they CAN'T ADMIT THEIR FAULT, FAILURE, and THEIR ERRORS. Let’s use your words against you for the facts because this statement below is untrue and the lies will not be allowed, I HAVE ALL MY EMAILS your people sent during that time of your system error and even where I told your staff you know the unprofessional ones who are never in the office, can’t answer the phones, or better yet always on the phone with others from 9 a.m. to 6 p.m. sounds a lot like you guys are trying to cover something up. I will not allow you to lie any more at all. DARWIN’s Home Property Management entire system is broken I attempted to submit the right payment on the July payment again on time, you folks on your web portal said I only owed $176, I called you all out on your broken system then I paid the actually balance to what I know was the correct amount due from the $1250 which was $1074 which your unpros sent back to me even when I said no it’s the part of my rent your system would not allow me to pay when the $176 was paid. Darwin Homes - Resident Support residents@darwinhomes To:CoC Pch Tue, Jul 12 at 11:32 AM Hi Lanedra, Good Morning. I just want to touchbase with you regarding our discussion over the phone last week. As I've mentioned, I've already made a request to remove the late charge on your account and also to credit you back a total of $1,074 which will be sent via ACH. Our accounting is currently working on it and I'll just keep you posted as soon as they added the credit on your account. Also, just to set your expectation, the process might take a few days to complete. Thank you so much for your patience. Please let me know if you have any further questions or concerns. Best, Michelle Collections Admin c. (833) 327-9461 ext. 5 resident@darwinhomes At this moment your company Darwin’s Home Property Management needs to be aware that you folks messed up and I deserve a apology from every one of your team. You tried to screw people, who just did not roll over and take what you are dishing out! So own up to your mistakes take responsibility for the damage you are causing, so guess Darwin’s home would think that I would get rid of my proof oh no I will not. By the way I also still have the proof of when you find your error in Nov 2022 5 months later and on to Dec 12 2022 where you giving me 3 days to pay or get out for your company mistake