lululemon.uk
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Absolutely shocking returns system!!
Absolutely shocking returns system!! Placed two orders, cannot fault the quality but given the price anything less would be a rip off. Had to return items and that’s where things go downhill, cut off repeatedly on live chat, wait in a queue only to be told they stop live chat at 2pm, called hq and advised as I am not close to a UPS drop off point I need to arrange for them to collect from my home address. Attempted to do this but UPS website would not let me proceed without Lululemon account number!! Call up again only to be told they need to organise collection which could take up to 5 days but they would email me the collection details 🤷🏻♀️. A few days later I receive the email advising collection. That was over a week ago and parcels are still here, awaiting uplift! Emailed customer services twice to enquire further and no response. I will never order from this lot again, competitors offering better customer service and care.