delivery.com
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My order was submitted at 11:39 am EST
It has been over 2 hours since submitting my order. My order was submitted at 11:39 am EST. I did online chat with someone earlier today, around 12:55 pm EST and was told the driver was 4 min from the restaurant. As of 1:50 pm EST I still do not have my food and am no more than 20 min away from the restaurant. The delivery estimate was 45-60 minutes, it has been over 2 hours at this point. There has been zero communication between Delivery.com, the restaurant, or the driver and myself, no one has contacted me saying there is any issue, or that someone is running behind, I have had to reach out to find out what the heck is going on. My order is over one hour late at this point, which is DOUBLE the worst case wait time of 60 minutes. I never had this issue with Mr Delivery, or Uber Eats, or Door Dash. I was offered $5 for the inconvenience, which is honestly a slap in the face. I am starving, not to mention pregnant. I will advise my coworkers and friends to not use Delivery.com in the future