delivery.com

2.913 out of 5 stars
2.9
Average1,000 reviews

TrustScore

2.9
2.913 out of 5 stars
Average
5 out of 5 stars
334
4 out of 5 stars
156
3 out of 5 stars
44
2 out of 5 stars
21
1 out of 5 stars
445
1,000 reviews in total

Review summary

delivery.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Non sanno fare il loro lavoro

Non sono affidabili e rubano i soldi e non mi hanno consegnato il cibo la mia esperienza é stata pessima

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Extremely bad experience

I booked a baggage courier from delhi to my hometown. They charged initially once paid I need to keep on follow up for ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great team, first class delivery

What a great team Sarif and Asif were. They arrived within the time suggested- sought permission to back up to my garage...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Had 2 large boxes delivered today by DX…

Had 2 large boxes delivered today by DX 2 really helpful guys took the boxes directly to the garage. Rob & ley from Sout...Read more

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0
🔥 High engagement

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Natalie Bream
Natalie Bream
1 reviews
5 months ago
5 out of 5 stars

I had my delivery this morning from…Abeid and Nana from DX

I had my delivery this morning from Abeid and Nana. They were brillian. Very friendly and moved 3 large boxes into our garage for us. They were careful and considerate with the boxes and very helpful to me. Well done DX great service.

Helpful?
5 months ago
1 out of 5 stars

Horrible experience

Horrible experience They have sent my parcel to someone and tried delivering someone else’s parcel to me. This error might happen but how thru dealt with this is pathetic. Not going to use their services ever again.

Helpful?
5 months ago
1 out of 5 stars

This company is a scam

This company is a scam - do not order from them - it is fake and they never deliver their food but take your money - do not use them and they don’t help you at all - spent 109.00 and never received my food

Helpful?
6 months ago
4 out of 5 stars

Recommend!

I've been using delivery.com for several years now and have had very positive experiences overall! I love being able to use the points redeemed through my account towards purchases. Customer support can sometimes take time via the chat function but have always been very helpful too. I definitely recommend all that the platform has to offer!

Helpful?
Kelly Ford
Kelly Ford
1 reviews
6 months ago
1 out of 5 stars

Terrible on Nantucket

On Nantucket Island, the delivery wait time and level of service is abysmal. Averages 2 hours when original estimates are 45-60 minutes. And more than once, the app says the order is completed (delivered) when it was not.

Helpful?
Annie Owen
Annie Owen
1 reviews
6 months ago
5 out of 5 stars

Uzair answered my inquiries fast and…

Uzair answered my inquiries fast and and was able to get everything sorted out quickly.

Helpful?
Oscar James
Oscar James
1 reviews
7 months ago
5 out of 5 stars

Representative was extremely helpful

Representative was extremely helpful

Helpful?
7 months ago
5 out of 5 stars

There was an issue with the order and they quickly fixed it

There was an issue with the order so I called Orange Crate who had no information so I called delivery.com. The woman who answered the phone was very pleasant to talk to and quickly sorted out the issue. I expected to be compensated somewhat for the issues, but she ordered to comp the entire meal. I was shocked and very pleased, I will certainly be back.

Helpful?
Terence
Terence
1 reviews
7 months ago
5 out of 5 stars

Gracia was very quick and helpful in…

Gracia was very quick and helpful in providing an update and solution to an issue I had regarding my order.

Helpful?
Bill
Bill
1 reviews
7 months ago
5 out of 5 stars

Great Customer Service

Arnold was terrific at finding a solution to my issue. Delivery.com has an excellent customer service department. All very polite and professional.

Helpful?
7 months ago
5 out of 5 stars

The employee solved my problem and…

The employee solved my problem and completed the order for me.

Helpful?
Fred Gitner
Fred Gitner
1 reviews
8 months ago
4 out of 5 stars

Uzair was helpful assuring me that my…

Uzair was helpful assuring me that my redeemed points wouldn't be lost and explaining that I had to wait until the last payment screen for confirmation that points had been applied. Thanks.

Helpful?
8 months ago
5 out of 5 stars

Quick and Effective

They were able to answer my question quickly and effectively and got everything sorted out.

Helpful?
Melissa
Melissa
1 reviews
8 months ago
5 out of 5 stars

Perfect Service

My question was addressed quickly and to my satisfaction.

Helpful?
J J
J J
1 reviews
8 months ago
5 out of 5 stars

Representative was quick and effecient

Representative was professional, quick, and efficient!

Helpful?
sandra daub
sandra daub
1 reviews
8 months ago
5 out of 5 stars

First time using delivery.com

I had issues with the charges made to my delivery order and Voldie could not have been more helpful and patient . Everything was resolved .Just want to say Thank you again !!

Helpful?
Ca Je
Ca Je
1 reviews
8 months ago
5 out of 5 stars

Thanks Tyler

Thanks Tyler Your help was greatly appreciated And your service was very effective

Helpful?
DAE
DAE
1 reviews
8 months ago
5 out of 5 stars

Uzair made my experience great

Uzair made my experience great, Mr. Trustpilot Robot Thingy. I couldn't see whether delivery.com had received my order and I was concerned that my order would be lost in cyberspace, except, of course, for the payment. Folks always seem to get your do-re-mi, even when they are mysteriously incapable of giving you your goods. Uzair called the store, verified the order, and gave an accurate estimate of delivery time. I could rest assured that the goodies would arrive. All thanks to Uzair, the best darned customer service rep at delivery.com. Thanks, buddy. Ringy Dingy, Ringy Dingy. What's that I hear? The food is here!

Helpful?
8 months ago
5 out of 5 stars

Ananda was very helpful

Ananda was great in sorting out the mess with the restaurant 4 Caminos.

Helpful?
Nancy S
Nancy S
1 reviews
8 months ago
5 out of 5 stars

Good customer service

Had a not so great experience with a late delivery, but Nakeesha from the live chat was very helpful.

Helpful?

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