Pure Electric UK
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Previously used?!
Previously used? I purchased the new Pure Advance+ scooter and it arrived super quick. The issue relates to the fact that it came with extensive paint damage from what looks like signs of previous use / accident damage. I asked them what can be done, and they offered me £20. I'm worried that this product is not brand new, as when I connect it to my phone via their app I'm unable to create a PIN to lock the bloody thing. This isn't good enough. I'm pretty sure I've had one of the promo/display models that's been previously opened shipped to me. I wouldn't be as annoyed, but I sold my Segway Ninebot E45E, so I have no alternate mode of transport to get to work. EDIT I've sent my Pure Advance+ back via DPD as Pure Electric said they would swap it out with a brand new one, and deliver the replacement ASAP. I got a text message that their mechanic has looked at the original scooter and they have repackaged it and are about to send it back out to me... understandably I called them and I'm now being told that it was a mistake and that a new one will be sent out once the new shipment of them has been quality assessed (I was lead to believe there is an issue with the new folding handlebars). This is appalling, surely someone has performed some type of quality control? it seems as though Pure electric have not only "revolutionised" their new scooter design, they have also incorperated a whole new raft of problems into their new e-scooter for us all to enjoy... Suffice to say, I'm not made up about this.