Lyca Mobile NL
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I added €30 to my balance
I added €30 to my balance, but it hasn’t been reflected in my real account balance. I contacted support multiple times, but received no resolution — just generic responses saying they’re going to help. Instead of adding real credit, Lyca gave me promotional balance, which I cannot use for anything. This is frustrating and unacceptable. I paid for real credit, not unusable promotional funds. Official email from lyca: Dear Customer, Your online top-up is successful. € 20.00 has been added to your balance which includes the extra 20% for online top-up. Please find below the confirmation of your transaction. Payment Success Mobile Number 0687812544 Amount €20.00 Amount paid €10.00 Payment by Card Reference Number MOT0000147779 Transaction Number NL0004209578 Tax 0 FEE Shipping Charge 0 Thank you for using Lycamobile The Lycamobile team Dear Customer, Your online top-up is successful. € 20.00 has been added to your balance which includes the extra 20% for online top-up. Please find below the confirmation of your transaction. Payment Success Mobile Number 0687812544 Amount €20.00 Amount paid €10.00 Payment by Card Reference Number MOT0000147571 Transaction Number NL0004204491 Tax 0 FEE Shipping Charge 0 Thank you for using Lycamobile Your online top-up is successful. € 20.00 has been added to your balance which includes the extra 20% for online top-up. Please find below the confirmation of your transaction. Payment Success Mobile Number 0687812544 Amount €20.00 Amount paid €10.00 Payment by Card Reference Number MOT0000147512 Transaction Number NL0004201339 Tax 0 FEE Shipping Charge 0