My Cruises
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Not the travel agent to have when something goes wrong.
Not the travel agent to have when something goes wrong. After scheduling change by Virgin voyages, I spent hours in queues to finally talk to a succession of uninterested amateurs ( with the exception of Felicia right at the end ) with no empathy, initiative or direction. Our cruise went from 22 days to possibly 15 days and this crowd asked for more money and decisions NOW with no indication of any refund. Communication over the next 3 months was aggressive, confusing, inconsistent and unprofessional receiving emails from various domains like Ignite, MyCruises and one more. This made it impossible to try to get a clear storyline and make sure emails did not go in Spam. The main contact Vicky Wanless apparently left the company but this was not communicated and there is no indication emails were forwarded to anyone. Emails quoted refund amounts subsequently amended. Many of my emails were not replied to, probably not even read. When my Virgin app which you absolutely need to book restaurants and shore excursions froze due to a data entry error by their staff, I received no assistance whatsoever from MyCruises. I was told to fix it myself with Virgin. It That in itself took 5 weeks of multiple calls, emails, rebooting, deleting the app, reinstalling etc. In short, these guys didn’t help with the problem, they ARE the problem.