Routes Car Rental
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Deceiving rates and policies
Deceiving rates and policies. I recently made a trip to Puerto Rico and chose Routes because of the low rates. To my surprise and while I talked to the agent he shared that the company is offering low rates because is low season for them. After pulling my reservation the agent says that I have to take their insurance because my rate was below $10.00, I then asked the agent to upgrade the vehicle so I could use my insurance as I have done with every other agency for over 12 years. The agent said that this was a policy and when I asked to see the policy he could not provide one. So after a long day of travel the two options available were to cancel or pay $25 per day for Insurance on top of the daily rate. After finishing the process we had to wait 35 minutes for the vehicle we had already reserved. After reaching out to customer service they said that they couldn't help i had opted out on using my insurance and ignoring the claim about a policy they couldn't show proof.