PA
Pakistan International Airlines
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Recent Improvements
Been using PIA for the last 30 years, have had some terrible experiences in the past, but have noticed improvement recently. Good= Direct flights, spacious seats, good food, pleasant staff, 40kg luggage allowance. Things to improve: Online check in, Onboard Entertainment, update aircrafts. Contact centres. Have noticed a lot of empty seats, in order to remain profitable might need to discount seats to achieve higher bookings rates.