TurnKey Vacation Rentals
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Our 10 person awful experience with…
Our 10 person awful experience with Turn Key. Our group had booked a beautiful home on Lake Lure in North Carolina for April of 2020. Due to the pandemic we had to cancel our plans. Turn Key would not give us a refund but instead a voucher or credit for a later date. Getting 10 people together once is a major accomplishment. We had to rebook at the same house at a later date which we did. Our dates were Sept. 21, 2021- Sept.24 2021. Most of us flew to NC. One couple drove and they were in charge of the rental agreement. They headed out on Thurs. Sept. 16 to drive half way across the country.! Turn Key called them on the way and stated there was a problem with the house due to a watermain break. They gave few options for 10 people but one looked like it would work. No response from them Friday, Saturday, Sunday. Finally booked with VRBO for entirely different place. Still no . contact on Monday. Very Stressful!!! Tuesday Turn Key sends messages asking if we like our house! Is it clean etc.! Turn Key would have ruined our vacation if it weren't for the tenacity of the couple in charge. How Rude! No offer to return our $. Turn Key has very poor management, very poor customer service, no one who works weekends even in emergencies. I give them a zero!! How do we get our $ back?!