Leonardo Hotels
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Extremely disappointing experience
I had an extremely disappointing experience at the Leonardo Royal Hotel Tower Bridge, 45 Prescot St, London, E1 8GP, England. As someone who travels weekly, this is the first negative review I’ve written in 10 years, which speaks to the level of dissatisfaction I felt. The management team was unhelpful and dismissive, seemingly more interested in brushing off my concerns than addressing them. Twice during my stay, I was disrupted by staff knocking on my door at 9:30 p.m ish., mistakenly delivering food orders due to what I assume was a failure to properly confirm room numbers. When I inquired about taking photos within the hotel, I was told I needed to send an email for permission. I had already sent four emails a week prior, only to later learn that no one monitors that email address—a frustrating and unprofessional process. To add to the disappointment, my room was not clean, and despite raising this issue twice with reception, I was met with dismissive behavior and even felt ridiculed. Unfortunately, this was my first and will certainly be my last stay at a Leonardo Hotel. Between the lack of professionalism, poor service, and inadequate cleanliness, I cannot recommend this establishment to others. If I could give it No stars "I would"