Trafalgar Travel
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So far my experience has been awful
So far my experience has been awful. I paid upfront the full fare of our tour and I’ve canceled way before time to no avail so far. No reply to my emails and I have emailed a handwritten letter as well. For the first four months every time I had a query they couldn’t find me in their system and yet I was holding the paperwork as I communicated! It’s been hideous. Now we want to cancel as the trip so far is not going and I don’t trust it to, and they are not replying to me! When they did reply before I emailed to cancel, their assistance wasn’t thorough at all. I will go to the ACCC as I’ve read below that they don’t refund and can’t afford the delay of $7k returned. We need to make other arrangements and other bookings. They want us to give 100 days notice but they’ll only give you 45 if the trip doesn’t happen. That’s not fair or helpful.