Ms. Marlene Vanderhoef

Ms. Marlene Vanderhoef

Member since Invalid Date
1
Review
3.0
3 out of 5 stars
Average rating

Reviews by Ms. Marlene Vanderhoef

SU

Sunwave gas+power

View company profile →

3 out of 5 stars

Rates are good But company doesn't have …

Rates are good and I would give 5 stars , But on the company side doesn't have a way to see your account with them or when your contract is due to expire. In the past with this company it was that I would get a reminder email prior to expiration of term and current rates to renew with. My last contract went on a year when I knew I was expecting at least a renewal after 6 to 9months. With that timeframe I wasn't even sure when I last renewed and what I picked, cause it was so long and I started second guessing myself as my bill from ppl kept saying I still had time. When I got one call recently which I thought was odd when I have email as my best contact. They told me via voicemail my account would go back to ppl in a month with no follow up email with link to current customer rates.