Halfords Retail
View company profile →
Birthday Disaster
Family disaster. Took a newly-bought second hand child's bike in for what I hoped would be a quick repair to the back wheel. I told the staff that the bike was a birthday present for the following Monday, exactly a week later. Was informed that it needed a Silver service and would be ready Friday next. I would receive a call. No call by 4pm Friday, impossible to contact Halfords by phone, so I revisited the store. Informed the bike would be ready for the following day ( Saturday) and I would receive a call. No call by 4pm Saturday ( now only 2 days to the birthday), impossible to call by phone yet again, so revisited the store. Informed that the Service was complete except the bike had no chain as the old chain was defective and the new chain could not be delivered before Tuesday next. However, I was informed that I could take the bike without it's chain if I wished. So my outcome is: Granddaughter will not get her bike on her birthday. Granddad is in the doghouse New chain might arrive on Tuesday, but I probably won't get a call from Halfords. When I visit again on Tuesday I'll probably be surprised if the bike is completed, but I won't be surprised to have to pay the full amount on the original estimate, despite my frequent visits.